How to report content on a published brand book, and who answers.
Version 2026-08-16
This is an in-house draft under review by our lawyers. It is complete and accurate about how Setu works, and it is what we will operate by. If a reviewed version differs, we will publish it and tell you what changed.
Under India's Information Technology Rules, our grievance officer is Mudit Lal, Managing Director, Devalok Design and Strategy Studio Pvt. Ltd., FF-91, Sector-K, Khajana Complex, Aashiana, Lucknow 226012, Uttar Pradesh, India.
Email: grievance@devalok.in
We acknowledge complaints within 24 to 72 hours and aim to resolve them within 15 days.
Published brand books contain material supplied by our customers. If something in one infringes your rights or breaks the law, tell us.
Include: the address of the page, what specifically is wrong, what right you hold, and how to reach you. If you are reporting copyright infringement, say that you believe in good faith the use is unauthorised, and that what you have told us is accurate.
We acknowledge, review, and where a complaint is valid we unpublish the material and tell the customer why.
We tell the customer who reported it unless the law says otherwise, so they can respond. If they show they had the right after all, we can restore it.
We are an Indian company and have not registered a DMCA agent with the United States Copyright Office. We handle copyright complaints through this same process.
An account used repeatedly to publish material it has no right to will be suspended or closed.