How to stop paying, and when we refund a charge.
Version 2026-08-16
This is an in-house draft under review by our lawyers. It is complete and accurate about how Setu works, and it is what we will operate by. If a reviewed version differs, we will publish it and tell you what changed.
To cancel, write to hello@devalok.in from the email on the account, or use your billing settings once self-serve billing is available. It takes effect at the end of the period you have paid for, and stops the next charge.
You do not lose anything by cancelling. Your brands stay, your published books stay online, and you can still download your brand file. Changing your brand and connecting AI tools stop.
Ask within 7 days of a charge and we refund it in full. No reasons needed.
That includes the first charge at the end of a trial, which is the one people most often forget is coming.
After 7 days we do not refund a charge already taken. You keep access until the period you paid for ends.
To ask, write to hello@devalok.in from the email on the account.
Refunds go back to the card or account you paid with. Our payment provider handles the transfer, which usually takes 5 to 10 working days.
Indian charges are refunded in rupees and international charges in US dollars, each including any tax charged.
Monthly plans renew automatically. Annual plans in rupees do not, because Indian rules require you to authorise each yearly charge. You will need to authorise it again each year.
If a payment fails, we email you and your card issuer retries it over a few days. You keep working during that time.
If it keeps failing, the workspace pauses. Nothing is deleted, and paying resumes everything.